Frequently Asked Questions
It is complicated. For events under $700.00 delivery is free up to 25 miles. For rentals, over $700.00 delivery is included up to 60 miles which is most of the Dallas Fort Worth Metro Plex. If you are planning an event out side the DFW area give us call. We will be happy to work up an exact quote for your event.
We do events all over Texas and parties throughout the Metro Plex. If you are not on our drop-down list call us and we will let you know if we can provide equipment for your special day.
Your equipment will be set up and ready for use prior to your event start time. Please double check the start time on your contract.
That depends on how many rentals we have that day. For rentals at your home we generally arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call before to confirm that someone will be at the party location to receive the rental. If your event is a multiple item rental at a school, church, etc. we will arrive with plenty of time to be up and running prior to your start time. We try to keep these delivery windows as small as possible to make sure your event runs as smoothly.
We are very proud of our company, equipment, employees, and reputation. When a unit needs to be replaced we do it. If a unit needs to be repaired we have it repaired immediately. Our goal is to have the best equipment in the Dallas Fort Worth area. Click on the twitter link in the top right hand corner. A picture is worth a thousand words. All the pictures on our twitter page are of Texas Jumps inflatables and rides at one of our events. We do not try to have the most equipment in the area, our goal is to have the best.
Yes. Bounce Houses require continuous air-flow to remain inflated. Once unplugged they deflate. If your unit deflates, get the kids out immediately, and then call us. We have been providing inflatable party rentals since 2000. We can probably walk you through most situations over the phone. If no one answers we are probably on another call.Leave a message and we will call you back as soon as possible.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. We rent generators at a reasonable cost. You will probably have to reserve the park and we usually have to list the city as an additional insured on insurance policy. Please don't assume you can just have a party a park without reservations. Visit the appropriate Parks and Recreation website. They usually have all the information you will need. If you have questions call me.
For private party rentals cash or credit cards (no personal checks) If paying by cash, please have exact change as our drivers do not carry cash. For Schools, Churches, etc we will gladly accept your check. We understand that you may not be able to pay prior to delivery, you may need to pay with a PO, or that your company pays net 30. We want your business and will do our best to accommodate your organizations requirements.
Once again it is complicated. If you cancel your party rental with a package price under $300.00 more than 8 days prior to your event, you will forfeit ½ of your deposit ($25.00) or we can keep all of the deposit as rain check to be used on a future rental (kept in our system for a year). If you cancel within 7 days of your event, you will forfeit your entire deposit. If you event package is greater than $300.00 the only acceptable reason to cancel is inclement weather. These units are typically rented at events that book well in advance, of the rental date, and we want to make sure they are available for those customers.
If your rental price is less than $300 we require a $50 deposit on a major credit card. If your total package price is more than $300 your required deposit is 30% of that price. If you are a school, church, or business call us.
Our biggest slide is as tall is tall as a two story house, a foot shy of being 3 times as tall as a basketball goal. If we don't allow a unit to be reserved online, it is because it will not fit through a standard gate, and we want to make sure you have the appropriate space for the equipment. We will look at your lot on google earth and you will probably need to take some measurements. If we arrive and it won't fit in your space we will not set up the unit and the full price will be charged to your card.
Our insurance company does not allow customer pickups.
We can set up on grass (safest option, especially on a windy day), asphalt, and concrete. We only load sandbags on the truck if concrete/pavement is selected at the time of booking. If you have questions call us. If you plan for us to set up a slide on concrete or asphalt, the slide must be backed up to a grassy area. We always stake the back and top tethers. Know where your sprinkler lines are. We will not be responsible for under ground lines damaged by our stakes. If there is dog feces present in, or around the set up location you will need to remove it prior to set up. Please take care of this prior to our arrival.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.